Privacy Policy

Who we are

Clearly is operated by Field View LLC, Florida, USA. Contact: privacy@get-clearly.com.

What we collect

• Account: an anonymous account ID created when you open the app; email only if you choose to sign in.
• Profile answers: skin type, skin concerns, goals, and optional settings you choose, including whether you are pregnant or breastfeeding and whether you have sensitive skin. These are used only to filter unsuitable product recommendations.
• Ingredient avoid list: ingredients you choose to avoid.
• Purchases: subscription status, processed by Apple. We never see your payment details.
• Usage analytics: which screens and features you use. Analytics never include your photos, skin scores, check-in answers, cycle data, pregnancy status, or any other health information.
• Advertising identifier: only if you allow tracking in the iOS prompt, used to measure our ads.

Daily scans and your photo diary

A scan takes a short burst of photos of your face — a few frames captured seconds apart, so that differences caused by the camera rather than your skin can be averaged out — plus a small thumbnail about 256 pixels on its longest edge. All of them are uploaded to a private storage bucket at Supabase, our hosting provider, whose servers are in the United States.

The full-resolution photos are deleted as soon as the scan finishes.Every frame is deleted, whether the scan succeeded or failed. They are never written to our database and never appear in a log. What is written is the numeric scores and a short text summary.

The thumbnail is what stays, so your progress screen and photo diary have something to show. It lives in your account until you remove it. You can delete an individual scan from your scan history, which removes that thumbnail and its scores, or delete your account, which removes every thumbnail and every row at once.

The daily check-in

The check-in asks how you slept and how stressed you feel, each on a 1–5 scale, and lets you tap whether you are breaking out, red, oily or dry. After a scan it also records that scan’s score on the same 1–5 scale. You choose whether to answer any of it, and you can skip any question on any day.

You can also record when your period starts. That is menstrual-cycle data, and it is treated as health information — stored with the rest of your check-in, used only to help you see patterns in your own notes, and never shared, sold, or used for advertising.

Check-ins are stored in your account so the app can look for patterns over time — for example, whether your skin tends to look better in weeks you slept well. Any pattern we show is described as something that seems linked, never as a cause.

Check-in values are never sent to our analytics provider. We record that a check-in happened and nothing about what it said.

Check-in data is deleted with your account.

The Coach

When you send the Coach a message, we send Anthropic your message, your recent messages in that conversation, your recent scan scores, your recent check-in answers, your routine, and your profile answers, so the reply can be about your skin rather than skin in general. Your period entries are not included.

We send scores and answers, not pictures — no photo of you is part of a Coach request. Your conversation is stored in your account so you can scroll back through it, and it is deleted with your account.

The product scanner

When you scan a product — by barcode, or by photographing the front of the pack or its ingredient list — we send that barcode number or photo to our servers, and the photo on to Anthropic to read the label. Photographs are used only to identify the product and are not kept once it has been identified.

We keep a history of the products you scanned and how they matched your skin, so you can look back at it: the barcode, the brand and product name, the ingredient list we read, and the verdict. That history is stored in your account. You can delete any single product scan, and the whole history is deleted with your account.

Ingredient lists are matched against public reference data from Open Beauty Facts and the European Commission’s CosIng inventory. Any flag we show — an EU-restricted ingredient, a fragrance allergen, a pregnancy caution — says what the concern is and who it applies to. We do not tell you an ingredient is unsafe, and nothing in the app is medical advice.

The UV forecast, and your ZIP code

Clearly does not ask for your location. The app never requests location permission, never reads your device’s position, and has no access to it — precise or approximate, in the foreground or the background.

The daily skin forecast is optional, and the only way it learns where you are is the ZIP code you type into Settings yourself. Leave it blank and there is no forecast; there is nothing else for us to fall back on.

Your ZIP code is stored on your own device. It is not stored on our servers, not attached to your account, and not used for advertising. It is sent to one place: Open-Meteo, the forecast provider, whose geocoder turns it into the city that contains it and returns that city’s UV index, humidity and temperature. Open-Meteo is not told who you are.

Clearing the ZIP code in Settings turns the forecast off and stops the requests.

Reminders and notifications

If you turn reminders on, you choose the times. Those times are stored on your device, not on our servers, and the reminders themselves are local notifications scheduled by your phone — your routine reminders, your scan reminder, reminders about where you are in a trial, and a nudge before a product is likely to run out. Nothing is sent from our servers to your phone to make them fire, and turning notifications off in iOS Settings stops all of them.

How we use it

To analyze your skin, build and personalize your routine, recommend and evaluate products, answer your questions in the Coach, show your progress, send the reminders you have enabled, run and improve the app, and measure our advertising (only with your tracking permission). We never use health information, including cycle data and pregnancy status, for advertising.

Health information

Skin analysis results, check-in answers, menstrual cycle entries, and pregnancy or breastfeeding status are treated as sensitive health information. They are stored securely in our database, never shared with advertisers or analytics providers, never sold, and used only to provide features to you. You can delete them at any time.

Face data

• Finding your face happens on your device. While the camera is open, Google’s ML Kit runs on your phone to check that a face is inside the oval and looking straight ahead. It is framing help only. It runs entirely on the device, nothing from it is uploaded, and no faceprint, face template or other biometric identifier is created, stored or compared.
• When you take the scan, the full-resolution photo is sent securely to our AI provider, Anthropic, which analyzes it and returns your skin results.
• The full-resolution photo is deleted immediately after scoring, on our side and on every path — success or failure. Anthropic does not use commercial API data to train its models, and deletes inputs and outputs from its systems within 30 days.
• We keep the small thumbnail with your account so you can see your scan history and progress. You can delete it at any time by deleting the scan or your account.
• Face data is used only to analyze your skin. We never use it to recognize or identify anyone, never share it with advertisers or analytics providers, and never sell it.

Who we share with

Only the service providers that run the app, each limited to what it needs:

• Supabase — our database and file storage, on servers in the United States. Holds your account, scores, thumbnails, check-ins, Coach conversations and scan history.
• Anthropic — analyzes scan photos and product photos and writes the Coach’s replies. Does not use commercial API data to train its models, and deletes inputs and outputs within 30 days.
• RevenueCat and Apple — subscription management and billing.
• PostHog — product analytics. Receives event names and a short list of non-health properties, tied to your account ID. Screen recording is switched off. It never receives photos, scores, or check-in answers.
• Meta — advertising measurement, and only if you allow tracking in the iOS prompt. It receives that a scan finished or a trial started, with no detail attached.
• Open-Meteo — the UV and weather forecast. Receives only the ZIP code you typed in, and nothing that identifies you.
• Amazon — only when you tap a product link and leave the app.

Google’s ML Kit is named here for completeness, but it is not in this list: the face detection it does runs on your own device and sends nothing anywhere.

We do not sell your personal information.

Affiliate links

Some product links are affiliate links. Tapping one opens Amazon, either in your browser or in the Amazon app, and from that point you are on Amazon’s property and its privacy policy applies — it may collect information about your visit and your purchase under its own terms. We do not send Amazon your skin scores, your photos, or any other health information, and we do not receive your order details.

If you buy through one of these links we may earn a commission, at no extra cost to you. As an Amazon Associate we earn from qualifying purchases.

Product data

Product and ingredient data © Open Beauty Facts contributors and INCIDB, licensed under the Open Database License (ODbL) v1.0. Regulatory fields are reused from the European Commission’s CosIng database.

Retention and deletion

Full-resolution selfies and product photos are deleted immediately after analysis. Scan thumbnails, scan history, check-ins, Coach conversations and product scan history are kept until you delete them or your account.

You can delete your account and all associated data (photos, scans, check-ins, and history) in Settings → Delete account. Deletion is permanent. You can also email us to request access to or deletion of your data.

Your rights

Depending on where you live (including California, Washington, and other US states, and the EU/UK), you may have the right to access, correct, delete, or port your data, and to withdraw consent. Contact us to exercise these rights. We will not discriminate against you for doing so.

Children

Clearly is not intended for children under 13, and we do not knowingly collect their data.

Not medical advice

Clearly provides cosmetic skincare guidance, not medical diagnosis or treatment. Consult a dermatologist for medical concerns.

Changes

We’ll update this page and the “Last updated” date when this policy changes, and notify you in the app for significant changes.